Cancellation & Refund Policy
We believe in complete transparency. Here is everything you need to know about cancellations, refunds, and your rights as our client.
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All services offered by Certified Translations India (INCCS) including translation, notarization, apostille, attestation, and related documentation services are custom and project-specific. Every order is initiated based on the exact requirements of the individual client and cannot be reused, resold, or reassigned once work has commenced.
Once a service begins, a portion of the value is immediately consumed by our team’s time, expertise, and resources. We encourage all clients to review their requirements carefully before placing an order on documenttranslation.com.
- Notify us within 1 hour of payment to be eligible for a cancellation.
- If no team member has been assigned and work has not started, a full refund will be initiated.
- Stripe/Cashfree payment processing fees will be deducted from the refund amount.
- Once the service has been initiated, cancellation requests cannot be accepted.
- Our team may have already committed significant time, expertise, and resources to your project.
- Please contact us immediately at project@certifiedtranslationsindia.com if you have concerns.
- The cancellation request is received within the 1-hour cancellation window.
- No work has started and no team member has been assigned to your order.
- Work has only been partially completed at the time of the request.
- The client provides a valid, documented reason for discontinuing the service.
- Our team’s assessment of work completed will determine the refundable portion.
- The complete service has been delivered as per the agreed scope of the order.
- The client has not provided required documents or responded to our communication, causing project delays.
- Dissatisfaction is based solely on subjective preferences after a proper and professional delivery meeting all agreed specifications.
Once a refund is approved by our team, here is what you can expect:
We strongly encourage all clients to reach out to our support team before raising a formal dispute. The majority of concerns are resolved promptly and amicably through direct communication.
If your matter remains unresolved after contacting us, you may raise a formal dispute through Cashfree or Stripe’s dispute resolution process. INCCS will cooperate fully in any investigation and will provide all relevant documents, communication logs, and delivery proofs to support a fair resolution.
To initiate a resolution, email us at project@certifiedtranslationsindia.com or project@documenttranslations.com with your order details and concern.
📞 Get in Touch
Have questions about your order, cancellation eligibility, or the refund process? We are here to help — Monday to Saturday, 9:00 AM to 6:00 PM IST.